State Farm® Insurance Agent Ken Quach
Leave Us a Review
Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
Oluchi Ikpeama
July 29, 2025
5
out of
5
rating by Oluchi Ikpeama
"Charles from state farm sugar land is simply the best agent ever. He knows this job too well. I appreciate your call. Now I am happy paying good sum of money for my insurance."
Bhavik Patel
July 29, 2025
5
out of
5
rating by Bhavik Patel
"I had a great experience working with Charles Copeland. He demonstrated exceptional professionalism and availability—even answering my call at 9 PM on a Saturday. Charles was knowledgeable, patient, and extremely helpful in addressing all my questions. His dedication to client service is impressive, and I highly recommend him to anyone seeking a reliable and responsive insurance agent."
Sherah Joseph
July 24, 2025
5
out of
5
rating by Sherah Joseph
"Simraan Khan was incredibly informative, patient, and friendly throughout the entire process. He took the time to explain everything clearly and made sure I felt confident in my decisions. Excellent service!"
We responded:
"Sherah, thank you for the five star review and the kind words for Simraan so glad to hear that he was able to take care of all your insurance needs. Would love for you to recommend us to your friends and family."
Jemshit Nurmuhammedov
July 18, 2025
5
out of
5
rating by Jemshit Nurmuhammedov
"Simran is the real deal. Super chill, no pressure, actually listens and knows what he’s doing. Got everything set up quickly and correctly. If you’re tired of insurance agents trying to sell you stuff you don’t need — talk to this guy. 100% recommend."
We responded:
"Jemshit, thank you so much for the five star review and the kind words for Simraan. You’re exactly right. Simraan is one of our best professional and he is very knowledgeable. Please don’t keep us a secret and let others know about us. We would love for you to recommend us to all your friends and family. Would like to help them with their insurance and financial needs also."
Humafarooq Farooq
July 17, 2025
5
out of
5
rating by Humafarooq Farooq
"Hy this is my first time and I must say they are very professional Simran khan helped me a lot appreciate his efforts thsnk you ☺️"
We responded:
"Humafarooq, thank you so much for the five star review and the kind words for Simraan. so glad that we were able to help you with your insurance needs. Looking forward to taking care of all your friends and family also."
Vansh Patel
July 16, 2025
5
out of
5
rating by Vansh Patel
"Charles at State Farm was absolutely exceptional in helping me and my family get insured for both auto and life insurance. From the start, he was not only friendly but incredibly patient, knowledgeable, and thorough. He took the time to explain every detail clearly, made sure all our questions were answered, and went above and beyond to ensure we got the best possible coverage for our needs. His professionalism and genuine care for our family's well-being truly stood out. If you're looking for someone who combines expertise with outstanding service, Charles is the one to trust. Highly recommend!"
We responded:
"Vansh, thank you so much for the five star review and the kind words for Charles. So glad he was able to take care of you and your family for both your Auto and life insurance. Please don’t keep us a secret and let your friends and family know about us also. Would love to take care of them also."
Melaina Benitez
July 16, 2025
5
out of
5
rating by Melaina Benitez
"Simraan is awesome! After calling multiple places for quotes he was the one who gave me the best price for my vehicle. Customer service was great as well 10/10"
We responded:
"Malaina, thank you for the five star review and the kind words for Simraan. So glad that we were able to take care of all your insurance and financial needs. Looking forward to serving you and providing the best service you can expect. Please help us refer to your friends and family for all their insurance and financial needs also."
Arleigh Loftin
July 7, 2025
5
out of
5
rating by Arleigh Loftin
"Thanks Charles. You really did a great job helping me out with everything I needed."
We responded:
"Arleigh, thank you so much for the five star review and the kind words for Charles. We appreciate you taking your time to let us know your experience with us. Would love you to recommend us to your friends and family."
Elias Moreno
July 4, 2025
5
out of
5
rating by Elias Moreno
"Charles was very informational and was a great agent for me to help with my first car and the insurance. He set aside personal time just to help. I would greatly recommend working with him."
We responded:
"Elias, Thank you so much for the five star review and the kind words for Charles. So glad that he was able to take the time to take care of your first car insurance experience. Looking forward to helping you with all your insurance or financial needs."
Jason Killingsworth
June 26, 2025
5
out of
5
rating by Jason Killingsworth
"Shoutout to my agent Charles Copeland! Great Service, knowledgeable and friendly. Recommended his services to anyone. 10/10"
We responded:
"Jason, thank you so much for the five star review and a kind words for Charles. He’s doing an amazing job for our team but more importantly for our customers like you. Appreciate any help you can provide us by recommending us to your friends and family."
What_nestor_ 5075
June 5, 2025
5
out of
5
rating by What_nestor_ 5075
"I want to say thank you to Charles for helping me getting my insurance especially for my first time owning a vehicle he made the process so simple for me to understand and I cannot thank him enough."
We responded:
"Thank you so much for the five star review and the kind words for Charles. We appreciate taking care of people like you and would love for you to recommend us to your friends and family. Have a blessed weekend."
Debbie Rios
June 3, 2025
5
out of
5
rating by Debbie Rios
"Charles Copeland did a wonderful job of finding me and my daughter some insurance on my apartment. Thanks again for everything.."
We responded:
"Debbie, thank you for the five star review and the kind words for Charles. So glad that he was able to take care of you and your daughter. Would love for you to recommend us to your friends and family because we want to grow with people like you."
jack
May 31, 2025
5
out of
5
rating by jack
"A very good service, Aileen Tran is excellent, answered all my questions, we will meet again, I still need to buy new insurance, if you can help me buy home insurance will be more happy. I am a 10-year old customer of state farm."
We responded:
"Jack, thank you for the five star review and the kind words for Aileen. We definitely want to do our very best to help you with your homeowners insurance, if available. Please do not hesitate to let us know how we can further help you."
karthik chanda
May 29, 2025
5
out of
5
rating by karthik chanda
"I’ve had an excellent experience working with Charles Copeland and his team at State Farm. Charles is incredibly knowledgeable, professional, and always goes above and beyond to make sure all my insurance needs are met. He takes the time to explain policies in a way that’s easy to understand and never makes you feel rushed or pressured. The customer service is top-notch—friendly, responsive, and reliable. I truly feel like a valued client. Highly recommend Charles Copeland to anyone looking for a trustworthy insurance agent!"
We responded:
"Karthik, thank you so much for the five star review and the kind words for Charles. We really deserve.appreciate you taking your time to give us a lengthy review. We strive to do our very best for you and everyone of our customers. We would love for you to recommend us to your friends and family so that we can provide them the excellent service also."
Poonam Maksura Alam
May 24, 2025
5
out of
5
rating by Poonam Maksura Alam
"Alex have helped me through the process of covering two of my cars and a health plan. It was super smooth and fast, totally appreciate their service!"
We responded:
"Poonam, thank you so much for the five star review and the kind words for Alex. So glad we were able to help you. We love you to recommend us to all your friends and families because we like to build our business with customers like you."
Segun Fiola
May 16, 2025
5
out of
5
rating by Segun Fiola
"Charles Copeland thanks a bunch, you did a great job by helping me get my policy"
We responded:
"Segun, thank you for the five star review. Thank you for allowing us to take care of your insurance needs. Please don’t hesitate to tell us to all your friends and family."
tony Nguyen
May 16, 2025
5
out of
5
rating by tony Nguyen
"Charles Copeland He is a nice guy and good customer service"
We responded:
"Tony, thank you for the five star review and the kind words for Charles. Thank you for allowing us to take care of your insurance needs. Please don’t hesitate to recommend us to your friends and family. We love to build our business with people like you."
MaKayla Davis
May 16, 2025
5
out of
5
rating by MaKayla Davis
"Charles helped me quick and easily and found me the perfect policy that covered what I needed in my budget ! Absolutely amazing"
We responded:
"Makayla, thank you for the five star review and the kind words for Charles. So glad that he was able to take care of your insurance needs. Please do not hesitate to recommend us to your friends and family. We would love to help them also."
Dianne Graham
May 14, 2025
5
out of
5
rating by Dianne Graham
"Jack has been very helpful and responsive! I appreciate his ability to answer my questions and just be understanding . Thank you Jack!!"
We responded:
"Dianne, thank you so much for the five star review and the kind words for Jack. We wanna make sure we’re providing you the best service so that you can refer your friends and family to us also. Wishing you a blessed day."
Sittipak Chaisawat
May 9, 2025
5
out of
5
rating by Sittipak Chaisawat
""Thank Jack Quach for your clear explanations and quick service. You made the process easy and stress-free. I really appreciate your help.""
We responded:
"Sittipak. Thank you for the five star review and the kind words for our team. So happy that we’re able to help you with your insurance and financial needs. Please feel free to recommend us to your friends and family. We love to grow with customers like you."
Sambit Misra
May 8, 2025
5
out of
5
rating by Sambit Misra
"Charles Copeland from Ken team was a pleasure to work with. More importantly he jumped on priority and catered to my time bound needs. He was even replying on weekends making sure everything was okay"
We responded:
"Sambit, thank you for the five star review and the kind words for Charles. We appreciate customers like you taking the time to share your experience. We look forward to taking care of all your insurance and financial needs. Please don’t hesitate to recommend us to all your friends and family."
Yvonne Cifuentes
May 8, 2025
5
out of
5
rating by Yvonne Cifuentes
"I’ve been with State Farm for years. I can truly say that the staff, especially Mike has become just like a member of my family. So kind, helpful, supportive and professional. Becoming a senior is sometimes difficult dealing with apps and computers. Aileen has been a gem. The only complaint that I have is; I never met them to give them a big hug. I love them all. May God continue to bless each and everyone of them!"
We responded:
"Yvonne, thank you so much for the five star review and the kind words for Mike and Aileen. So glad that you had a great experience with our agency and we’re looking forward to meeting you in person also."
Ben Lawrence
May 2, 2025
5
out of
5
rating by Ben Lawrence
"Frustrated at the ever increasing insurance rates I shopped my insurance needs around and selected State Farm after getting quality services from Charles Copeland. He listened to my needs and provided quality policies at a very attractive competitive rate that exceeded my expectations. His personal touch to my questions and follow up were great! I expect to be a customer a long time."
We responded:
"Ben, thank you so much for the five star review and the kind words for Charles. Appreciate you taking the time to review us. Looking forward to you recommending us to all your friends and family so that we can help them with all their insurance and financial needs also."
Ali Gilani
May 1, 2025
5
out of
5
rating by Ali Gilani
"Charles is a great guy. Explained all the bundles where a consumer can save money. Answers the calls and replies to the emails quick. Would definitely recommend. Thank you charles and ken quach agency."
We responded:
"Ali, thank you so much for the five star review and the kind words for Charles and our agency. Thank you for taking your available time to review our agency. Looking forward to you recommending us to all your friends and family so that we can help them with all of their insurance or financial needs also."
dano sorial
April 2, 2025
5
out of
5
rating by dano sorial
"I recently had the pleasure of working with Charles Copeland at State Farm for my auto insurance needs, and I couldn’t be more impressed with his level of service. From the very first interaction, Charles made the entire process smooth and easy to understand. He took the time to explain all my options and helped me choose the right coverage for my specific needs, making sure I wasn’t paying for anything I didn’t need,What really stood out to me was his professionalism and responsiveness. Anytime I had a question or needed clarification, Charles was quick to respond and always went the extra mile to ensure I felt confident in my decisions. It’s rare to find an agent who genuinely cares about your situation, but Charles certainly does."
We responded:
"Dano, thank you so much for the five star review and the kind words for Charles. We appreciate customers like you that take the time to review us. We strive for excellence in our agency and so glad that was presented to you. Please recommend us to all your friends and families so that we can give them the service that you received also. Thank you so much."